Delete your Kwikza account
You can delete your Kwikza customer account yourself, in the app or on this website. To keep your account safe, deletion is done from your own login.
How to delete your account
- Log in with the mobile number of your account.
- Go to Profile, then Delete account.
- Tap Send OTP, enter the code we text to your mobile number, then tap Verify & Delete.
Something still open, like an order on its way or a refund, has to finish first. The app tells you what.
What is deleted
- Your profile: name, email and photo
- Your login. You are signed out on every device
- Your saved addresses
- Your notifications and notification settings
- Push notifications to your phones and browsers
What is kept, and why
- Your past orders, without your name, phone number or address. Shops and Kwikza must keep sales records under GST law. The PIN code and state stay because tax rules need them. Kept for as long as GST law requires, up to about 8 years.
- Invoices, bills and credit notes exactly as they were issued. GST law does not allow an issued invoice to be changed, so the name, phone number and address printed on it stay. Kept for as long as GST law requires, up to about 8 years.
- Star ratings you gave, without your name. They stay part of the shop's rating and are no longer linked to you.
- Security records of past sign-ins. Kept to protect accounts and to meet India's cyber-security rules.
- A record of your deletion request: your name, mobile number and email, with the date and your reason. Kept only as proof that you asked us to delete your account, and never used for anything else, such as marketing. Deleted after 8 years.
Good to know
- Deleting your account cannot be undone.
- Bills from purchases you made in person at a shop are that shop's own records and are not changed.
- You can sign up again with the same mobile number later. It will be a new account with no history.
Can’t log in?
Write to hello@kwikza.com with the mobile number of your account, and we will help you.